Terms of Purchase

These terms and conditions lay down the procedure of ordering, payment, delivery and complaints on products offered on this site.


Ordering can be done 24 hours a day, 7 days a week.

The Supplier ie. the Seller is Biokozmetika Pet d.o.o. The Buyer of goods is a web shop visitor who chooses at least one product, puts it in the cart, pays by credit card and sends the order to the Seller. Goods are considered ordered when the Buyer makes payment. On www.gimnastikalica.com web shop the Buyer may purchase all products contained on the website of the Seller.

Customers can be adults residing in countries who accept our terms and conditions, as evidenced by the order of items in the web shop. Minors, totally or partially incapacitated persons may order items only with the consent of their legal representative.

Subject to printing errors. In case of incorrect price or text in web shop, the relevant price or text will be communicated by the operator ie., by an Biokozmetika Pet d.o.o. employee.

All prices are listed in Euros (€), VAT included.  The amount your credit card account will be charged for is obtained through the conversion of the price in Euro into your local currency according to the current exchange rate of the Croatian National bank. When charging your credit card, the same amount is converted into your local currency according to the exchange rate of credit card associations. As a result of this conversion there is a possibility of a slight difference from the original price stated in our web site.


After the purchase the Customer will receive an e-mail with an order confirmation notice containing all the statutory details.


You must provide, at your own expense, the equipment and Internet connections that you will need to access and use the Websites. If you access the Websites through a telephone line, please call your local phone company to determine if the access numbers you select are subject to long-distance or other toll charges at your location. Also, if you access the Websites through wireless applications (e.g., cell phones), your carrier, such as a wireless carrier, may charge fees for alerts, web browsing, messaging, and other services that require the use of airtime and wireless data services. Check with your carrier to verify whether any such fees apply to you. You are solely responsible for any costs you incur to access the Websites through any wireless or other communication service.


Please, send your objections in terms of Article 10 of the Consumer Protection Act to:

Biokozmetika Pet d.o.o.
Petrovaradinska 9a
10000 Zagreb, Croatia

or via e-mail: elektronski na mail adresu.


We are committed to protecting customers’ personal data in a way that we collect only the necessary, basic information on customers / users that are necessary to fulfill our obligations; we inform the customers on the way we use collected information and regularly give customers an option on how their dana shall be used, including the decision whether or not to have their name removed from lists used for marketing campaigns.

All information provided will be kept strictly confidential and available only to those employees who need such information to perform their duties.

All our employees and business partners are responsible for respecting the privacy rules.